Policies
All customers are required to approve our Vendor Service Agreement prior to scheduling services.
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For apartment cleans, please include unit #, number of bedrooms, and date when you schedule. Send to info@steadymakeready.com or text to (512)784-5751. If a PO number is required, PO number must be included at the time of scheduling. For common areas, we will establish a regular day/time with you and arrive at the same time every week or other week.
For common area cleans, please contact us to set up a regular schedule based on our availability.
*Vendor Service Agreement must be approved prior to scheduling services.
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We recommend having management or maintenance be prepared to walk units after we have finished cleaning, before we have left the property. Any cleaning items missed will be completed the next time we are scheduled to be onsite.
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Apartment cleans must be cancelled 24 hours before the scheduled service date.
Common area cleans must be cancelled with a 30 day notice.
If we arrive to a scheduled service and the property is not ready to be cleaned due to not having utilities, maintenance/repairs still being completed, or late cancellation then we will charge a $20 trip fee.
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If we arrive at a scheduled clean and the property is not ready to be cleaned due to not having utilities, maintenance/repairs still being completed, or late cancellation then we will charge a $20 trip fee.
*Trips fees subject to late fees in accordance with the Vendor Service Agreement.
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Invoice payments are due in full within 30 days of the invoice date.
After 45 days, all past due invoices will incur an initial late fee in the amount of $50.
After 60 days, all past due invoices will incur an additional late fee in the amount of $100.
Late fees must be included in the original invoice payment for invoice to be considered paid in full.
If we have not received payment in full after 90 days of the invoice date, we will submit for collection and all past due invoices will incur an additional $500 collection fee in addition to any damages as a result of non-payment.
Please contact us for a copy of our Vendor Service Agreement which will include pricing, policies, payment terms, and more for you specific community.